Delivery & Returns
Delivery Information
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Standard Delivery Plain orders: 3 - 5 working days Embroidered orders: 5 - 10 working days (may be slightly longer during busy periods) |
£8.95 |
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Next Working Day Delivery* Available on plain orders only. Order must be placed before 3pm *Usually delivered next day but not guaranteed This option is currently unavailable |
£12.50 |
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Free Delivery Plain orders: 3 - 5 working days Embroidered orders: 5 - 10 working days (may be slightly longer during busy periods) |
FREE on orders over £150 |
For up-to-date delivery information or if you need delivery by a specific date, please email us before you order at info@alpha-clothing.co.uk
For garments without embellishments 3-5 working days should be allowed if we hold them in stock, for garments with embellishments or customisation 5-10 working days applies.
COVID-19 UPDATE: Due to Covid-19 we are processing orders as quick as possible but sometimes with a slight delay. Please email us if you need delivery for a specific date.
NEXT WORKING DAY DELIVERY – Orders placed on a Saturday or Sunday will be processed on a Monday for delivery Tuesday. Orders placed on a Bank Holiday Monday will be processed the next day for delivery the following day.
Please not that during busy periods deliveries could take longer, although we do strive to get orders delivered asap.
Goods are delivered by royal mail and independent carriers. A signature will be required to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed, has received the delivery. If no-one is available to sign and receive the product, a card will be left informing the recipient of the next available options.
Orders will be processed only after payment has cleared.
Please note: delivery is by Royal Mail or independent carrier, therefore we cannot be held responsible for delays experienced by the postal system.
Returns & Exchanges
If, for any reason, you are unhappy with the item/s you have ordered you have the right to cancel. If you wish to cancel before the items are dispatched you are asked to contact us, in writing via email as soon as is practicably possible.
If the order has been shipped you will need to return the order to us. You still have the right to cancel your order under the United Kingdom’s Distance Selling Regulations, for a full refund. Order cancellation must be made in writing, quoting your details, within 14 days of delivery of your item(s), and can be sent via email.
To arrange a return, please email us at info@alpha-clothing.co.uk with a list of the items you would like to return, and your order number. We will then reply to acknowledge your request, and inform you that you can send the item(s) back to us at the address below.
Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Please note that we are unable to accept returns for customised (embroidered) items. Our returns address is:
Returns Department. Cleaning Uniforms. Unit 6A Guardian Park. Station Road Industrial Estate. Tadcaster. North Yorkshire. LS24 9SG
